Booking
How do I book a rental car?
Booking a rental car is easy! Simply enter your pick-up and return dates, times, and location in our online booking form and search for available vehicles.
Choose the vehicle that best suits your trip, add any extras or insurance options you need, and complete your booking by entering your details.
Once your booking is confirmed, you’ll receive a confirmation with your rental details. If you need any help during the booking process, our team is here to assist you.
Can I book now and pay later?
Yes. You can book your rental car online and choose to pay at pick-up, subject to the payment option available for your booking. You will need to provide a valid debit or credit card as security.
The card used at pick-up must be in the name of the main driver.
Can I use a promo code?
Yes. If you have a valid promo or discount code, enter it in the booking form before searching for your vehicle.
Once applied, the discounted rate will be reflected in your booking price. Please make sure the code is valid and check any applicable terms and conditions.
Is it better to book directly or through a comparison website?
Both options can help you find the right rental car for your trip. Comparison websites are useful for comparing prices and options from different providers.
However, booking directly with Best Car Rentals means you deal with us directly from the moment you book. If you have any questions or need assistance with your booking, our local team is available to help.
Please note that if you book through a third-party or comparison website, any changes or cancellations may need to be processed through that website.
Can I modify my booking?
Need to make a change to your plans? No problem! You can contact our team to modify your booking before your rental begins.
We’ll check availability and update your booking where possible. Please note that changes to your dates, times, locations, vehicle category, or extras may affect the total rental price.
If your updated booking has a higher rental rate, the difference will be added to your booking. If your booking was made through a third-party website or travel agent, you may need to contact them directly to make any changes.
We recommend contacting us as soon as possible to ensure we can accommodate your requested changes.
Can I change my pickup or return date, time, or location?
Change of plans? No problem! We’re happy to help you update your pick-up or return date, time, or location. Simply get in touch with our team, and we’ll check availability for your requested changes.
Changes to your booking may affect the total rental price. If your pick-up and return locations are different, a one-way relocation fee from NZ$50 may apply, depending on the location.
For changes requested less than 24 hours before pick-up, a NZ$25 booking amendment fee may also apply.
If you booked through a third-party website or travel agent, you may need to contact them directly to make changes to your booking.
Please note: These fees are fictional examples and must be confirmed before publication.
Can I change my vehicle category or upgrade my car?
Seen another vehicle that better suits your trip? We’d be happy to help! Please get in touch with our team, and we’ll check the availability and pricing of your preferred vehicle category.
Upgrades or changes are subject to availability and may affect the total rental price. If you booked through a third-party website or travel agent, changes may need to be arranged through the original booking provider.
Can I extend my rental?
Need your car for a little longer? No problem! Please contact our team as soon as possible to request an extension.
Extensions are subject to vehicle availability, particularly during busy periods. We’ll do our best to accommodate your request and confirm the availability of your vehicle.
Additional charges will apply:
- Extensions are charged at the applicable daily rental rate for the additional period.
- Any extras or insurance options will continue to be charged for the extended rental period.
- A NZ$25 administration fee may apply to late extension requests made less than 24 hours before the scheduled return time.
We recommend contacting us before your scheduled return time. Returning your vehicle late without arranging an extension may result in additional charges.
Please note: The exact cost of your extension will be confirmed before any changes are made to your rental agreement.
Can I cancel my booking?
Yes. If your plans change and you need to cancel your booking, please let us know as soon as possible.
For bookings made directly with Best Car Rentals:
- More than 24 hours before pick-up: If payment has already been made, a 10% cancellation fee may be deducted from your refund.
- Within 24 hours of pick-up: Payments already made may be non-refundable.
- A minimum refund administration fee of NZ$20 may apply where a refund needs to be processed.
If no payment has been made at the time of cancellation, there may be no amount for Best Car Rentals to deduct.
Bookings made through a third-party website, travel agent, or comparison site are subject to the cancellation terms of the provider you booked through. You may need to contact them directly to cancel or request a refund.
Are there any cancellation fees?
Cancellation fees may apply where payment has already been made.
For direct bookings:
- More than 24 hours before pick-up: Up to 10% of the amount paid may be retained as a cancellation fee.
- Within 24 hours of pick-up: Payments already made may be non-refundable.
- A minimum NZ$20 refund administration fee may apply when processing a refund.
Third-party bookings are subject to the cancellation terms and fees of the website, travel agent, or provider you booked through.
If you have a question that you can't find here, please contact us directly for more information.
Ready for a car that suits your trip?
Drive on all types of roads and give your loved ones the getaway they need. Create unforgettable memories with Best Car Rentals.
