Pricing, Payment & Security Deposit
What payment methods do you accept?
We accept major credit and debit cards for rental payments.
The card used for payment must belong to a person included in the rental group or booking. Please make sure the cardholder is available to meet any payment or security requirements when collecting the vehicle.
Please note that we do not accept cash or American Express.
Can I pay with a debit card?
Yes. You can use a debit card to pay for your rental, provided it meets our payment and security requirements.
The card must belong to a person included in the rental group or booking and have sufficient available funds for the rental and any required security pre-authorisation.
Prepaid, reloadable and gift cards are not accepted for security purposes.
Can I pay with a credit card?
Of course! We accept valid credit cards for rental payments.
The card can belong to a member of your rental group. Depending on your booking and insurance option, a pre-authorisation may be required when you collect your vehicle.
Can I use someone else's credit card?
Of course! We accept valid credit cards for rental payments.
The card can belong to a member of your rental group. Depending on your booking and insurance option, a pre-authorisation may be required when you collect your vehicle.
Can I rent a car without a credit card?
We accept major credit and debit cards for rental payments.
The card used for payment can belong to a member of your rental group. Please make sure the cardholder is available when required to complete the rental process.
Please note that we do not accept cash or American Express.
Do I need to pay a deposit?
Depending on your vehicle and insurance option, a security pre-authorisation may be required when you collect your vehicle.
This is a temporary hold on your card rather than an additional rental charge. It helps cover any outstanding costs that may arise during or after your rental.
For example, additional charges may apply for:
- Parking or traffic-related administration
- Unpaid parking fees or tolls
- Changes made to the rental at return
- Missing fuel
- Late returns
- Damage or other costs in accordance with your rental agreement
Once your rental is complete and any outstanding matters have been finalised, the remaining pre-authorisation will be released.
We aim to keep all charges clear and transparent. Your booking price and any options you select will be shown before you confirm your booking.
When will I be charged?
This depends on the payment option selected when you book.
If you choose Pay at Pick-up, you’ll pay for your rental when you collect your vehicle. If you select a prepaid option, payment will be taken when your booking is confirmed.
Your booking confirmation will clearly show your selected payment option and rental details.
Are all fees included in the rental price?
We aim to keep our pricing clear and straightforward. Your booking summary will show the rental price and any options you have selected before you confirm your booking.
Optional extras or services you choose will be clearly added to your booking price.
In some cases, additional charges may arise after your rental due to events or changes that occur during the hire, such as parking or traffic administration fees, unpaid tolls, late returns, missing fuel, or changes made to your rental agreement.
Where applicable, these charges are handled in accordance with the rental agreement.
Some charges cannot be included upfront because they only arise during or after the rental. These may include:
- Parking, traffic infringement or toll administration fees
- Unpaid tolls
- Late return charges
- Refuelling or missing fuel charges
- Damage or recovery costs
- Changes made to your rental agreement
If Best Car Rentals receives a parking or traffic infringement relating to your rental, an administration fee may be charged for processing the infringement and providing the required renter information to the issuing authority.
Any infringement or fine itself remains the responsibility of the renter.
Does the rental price include insurance?
Your rental includes the standard cover provided with your booking.
Depending on the option selected, an excess may apply in the event of damage. You may also have the option to choose additional cover for extra peace of mind.
All available options and prices will be shown during the booking process.
Are your prices displayed in New Zealand Dollars (NZD)?
Yes. All prices displayed on our website are in New Zealand Dollars (NZD) unless otherwise stated.
Is unlimited mileage included?
Yes. Unlimited kilometres are included, so you can explore New Zealand without worrying about kilometre limits.
Please refer to your booking confirmation and rental agreement for the full rental terms.
If you have a question that you can't find here, please contact us directly for more information.
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Drive on all types of roads and give your loved ones the getaway they need. Create unforgettable memories with Best Car Rentals.
